Information

Useful information

FAQs

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer?ย 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final?ย 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

Useful information

FAQs

  • Are shared ownership homes covered by the New Homes Qualityย Code?ย 
  • How does the New Homes Quality Boardย relate to the Building Safety Bill?ย ย 
  • Is the NHQB independent?ย 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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Case Category: Part 3: After-sales, complaints & the NHOS