Partially upheld Archives - The New Homes Quality Board (NHQB)

Delays, Poor Workmanship, and Waterlogged Garden

Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new home Part 3: After-sales, complaints and the NHOS Investigation…

Summary Relevant sections of the New Homes Quality Code Part…

Marketing of Solar Panels

Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new home Investigation outcome Partially upheld. The customer was awarded…

Summary Relevant sections of the New Homes Quality Code Part…

Garden Pest Infestation and Delayed Complaint Handling

Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation outcome Partially upheld. The customer was…

Summary Relevant sections of the New Homes Quality Code Part…

Mis‑selling Concerns Regarding Neighbouring Land

Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new home Part 3: After-sales, complaints and the NHOS Investigation…

Summary Relevant sections of the New Homes Quality Code Part…

Delayed Repairs, Leaks, Mould, and Damp

Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation Outcome Partially upheld. The customer was…

Summary Relevant sections of the New Homes Quality Code Part…

Estate Agency Fees and Snagging Delays

Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 2: Legal documents, information, inspection and completion…

Summary Relevant sections of the New Homes Quality Code Part…

Leak and Poor Workmanship

Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation Outcome Partially upheld. The customer was…

Summary Relevant sections of the New Homes Quality Code Part…

Snagging Issues and Incorrect Parking Installation

Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation Outcome Partially upheld. The customer was…

Summary Relevant sections of the New Homes Quality Code Part…

Design Changes, Snag Delays and Mould

Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation…

Summary Relevant sections of the New Homes Quality Code Part…

Loose Patio Slab

Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint partially upheld. Developer to…

Summary Relevant sections of the New Homes Quality Code Part…

Do developers have to pay the compensation that the Ombudsman may decide is due to the customer?

Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?

Are NHOS decisions final?

Are shared ownership homes covered by the New Homes Quality Code?

How does the New Homes Quality Board relate to the Building Safety Bill?

Is the NHQB independent?

Do developers have to pay the compensation that the Ombudsman may decide is due to the customer?

Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?

Are NHOS decisions final?

Are shared ownership homes covered by the New Homes Quality Code?

How does the New Homes Quality Board relate to the Building Safety Bill?

Is the NHQB independent?

Case Tag: Partially upheld