Case studies
We have created a collection of easy-to-understand case studies that look at different types of customer complaints.
These case studies help new homebuyers understand how the New Homes Ombudsman makes decisions and why those decisions are reached. They also show developers what went wrong and provide clear guidance on how to improve build quality and customer service.
Featured
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Delays, Poor Workmanship, and Waterlogged Garden
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new home Part 3: After-sales, complaints and…
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Cracking in a Rear Garden
Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation outcome Complaint not…
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