Information

Useful information

FAQs

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

Useful information

FAQs

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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What is involved in the compliance audits?  

There are two types of compliance audits: 

  1. Self-assessment audit 

This annual audit is online and performed by the developer. It requires the developer to answer several evidence-based questions. 

  1. On-site audit  

This audit is performed in person at developers’ sales centres. Developers are selected at random and will be notified when the audit is taking place. An auditor will conduct the audit by asking the developer a series of questions.