Information

Useful information

FAQs

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

Useful information

FAQs

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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What is the difference between NHQB and NHOS? 

NHQB (New Homes Quality Board) 

  • Set the standards for developers through the New Homes Quality Code. 
  • Developers commit to follow these standards. 
  • Important: They do not handle complaints themselves. 

NHOS (New Homes Ombudsman Service) 

  • Independently handles complaints from customers about new homes. 
  • Customers can go to NHOS if they have issues that the developer has not resolved.