Information

Useful information

FAQs

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

Useful information

FAQs

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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See all

Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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Continue to application

Who can I speak to at NHQB?

Who can I speak to at NHQB?

NHQB manages the New Homes Quality Code (which is the framework developers commit to). We do not handle individual customer enquiries.

The easiest way to get help is to contact your developer.

If you are not happy with their response, you may be able to take things further:

  • If the issue is about snagging, defects, or poor build quality and your home is still under warranty, you can contact your warranty provider for help.
  • If your developer is registered with the NHQB*, you can raise your complaint with the New Homes Ombudsman Service.
  • If your developer is not registered with the NHQB*, you can complain through the relevant consumer code provider. Your builder can tell you who this is.

*You can check if your developer is registered on our website. If they are, and you reserved your home after their activation date, you may be protected by the Code and can contact the New Homes Ombudsman Service here: www.nhos.org.uk.