Homebuyer Archives - The New Homes Quality Board (NHQB)

Are shared ownership homes covered by the New Homes Quality Code?

In 2025, the New Homes Quality Board was appointed to operate the Shared Ownership Code. This Code is separate from the New Homes Quality Code. The Shared Ownership…

In 2025, the New Homes Quality Board was appointed to operate the Shared Ownership…

How does the New Homes Quality Board relate to the Building Safety Bill?

The Building Safety Bill became law in April 2022. This legislation gives the Government the power to introduce a statutory (legally required) consumer…

The Building Safety Bill became law in April 2022. This…

Is the NHQB independent?

Yes. The NHQB is an independent, not-for-profit organisation. It has an independent chair, and board members have a wide range of experience across sectors and…

Yes. The NHQB is an independent, not-for-profit organisation. It has…

I am looking to buy a new build home – what should I know?

We have produced a guide to help potential buyers of new build homes understand the process and what to expect from your developer. Download here: Your guide…

We have produced a guide to help potential buyers of new…

Can you help me understand snagging and how snags can be sorted?

Yes. Please download the NHQB homeowner guide to snagging here, which should help in your understanding of snagging and how they can be sorted.

Yes. Please download the NHQB homeowner guide to snagging here, which should help…

I am in the process of buying/have recently bought a new home. What does it mean if the developer is a registered developer with the New Homes Quality Code?

If you reserve a new home from a developer that is registered with NHQB on or after their ‘activation date’, you can contact the independent New…

If you reserve a new home from a developer that…

Can I use the New Homes Ombudsman Service if I bought my new build home before the developer became active with the New Homes Quality Code?

If your developer is not ‘activated’ with NHQB on or before you reserved your new home, you will not be covered by the New Homes…

If your developer is not ‘activated’ with NHQB on or…

Who can I speak to at NHQB?

NHQB manages the New Homes Quality Code (which is the framework developers commit to). We do not handle individual customer enquiries. The easiest…

NHQB manages the New Homes Quality Code (which is the…

I have a complaint about my developer/new home. Who should I contact?

First, contact your developer and follow their after-sales complaints process to raise your concern. This should have been given to you when you…

First, contact your developer and follow their after-sales complaints process…

How much will developers be charged for this new scheme?

A key requirement of the new arrangements is that access to the New Homes Ombudsman Service (NHOS) is free to consumers and, therefore,…

A key requirement of the new arrangements is that access…

Do developers have to pay the compensation that the Ombudsman may decide is due to the customer?

Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?

Are NHOS decisions final?

Are shared ownership homes covered by the New Homes Quality Code?

How does the New Homes Quality Board relate to the Building Safety Bill?

Is the NHQB independent?

Do developers have to pay the compensation that the Ombudsman may decide is due to the customer?

Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?

Are NHOS decisions final?

Are shared ownership homes covered by the New Homes Quality Code?

How does the New Homes Quality Board relate to the Building Safety Bill?

Is the NHQB independent?

Faq Audience: Homebuyer