Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Faq Category: Code protection

I am looking to buy a new build home – what should I know?

We have produced a guide to help potential buyers of new build homes understand the process and what to expect from your developer. Download here: Your guide…

We have produced a guide to help potential buyers of new…

Read More: I am looking to buy a new build home – what should I know?
Can you help me understand snagging and how snags can be sorted?

Yes. Please download the NHQB homeowner guide to snagging here, which should help in your understanding of snagging and how they can be sorted.

Yes. Please download the NHQB homeowner guide to snagging here, which should help…

Read More: Can you help me understand snagging and how snags can be sorted?
I am in the process of buying/have recently bought a new home. What does it mean if the developer is a registered developer with the New Homes Quality Code?

If you reserve a new home from a developer that is registered with NHQB on or after their ‘activation date’, you can contact the independent New…

If you reserve a new home from a developer that…

Read More: I am in the process of buying/have recently bought a new home. What does it mean if the developer is a registered developer with the New Homes Quality Code?
Can I use the New Homes Ombudsman Service if I bought my new build home before the developer became active with the New Homes Quality Code?

If your developer is not ‘activated’ with NHQB on or before you reserved your new home, you will not be covered by the New Homes…

If your developer is not ‘activated’ with NHQB on or…

Read More: Can I use the New Homes Ombudsman Service if I bought my new build home before the developer became active with the New Homes Quality Code?