Buy your new build home with confidence
The New Homes Quality Code and New Homes Ombudsman Service protect you from the moment you reserve your new home from a registered developer until two years after legal completion.
Am I covered?
If you reserve a new home from a registered developer, you will be protected by the New Homes Quality Code for two years after legal completion. During this time, you can raise complaints with the New Homes Ombudsman Service.
Check below to see if your developer is listed as active and has a registration start date that is on or before the day you reserved your home.
Check if your developer is registered
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How am I protected?
When you buy a new home from a developer that has committed to comply with the Code, your experience should reflect the high standards of fairness, quality, responsiveness, and transparency that it requires.
If you have a complaint about the quality or customer service your developer provides and attempts to resolve it directly have failed, you can raise it with the independent New Homes Ombudsman Service, free of charge.
The Code
Read the Code to understand the requirements registered developers have committed to delivering for customers buying and moving into a new home.
Downloadable versions
For homes reserved from 2 March 2026.
For homes reserved before 2 March 2026.
FAQs
Visit our FAQs section for answers to questions about the New Homes Quality Code, registered developers, the New Homes Ombudsman Service, and more.