Information

Useful information

FAQs

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

Useful information

FAQs

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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See all

Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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NHQB

Code of Practice

This Code applies to homes reserved from 2nd March 2026

Read the other version ->

The Practical Steps

This part of the Code has four parts:

Or you can download the Code:

Code V2 Mar 26

For homes reserved from 2 March 2026

Large text Code V2 Mar 26

For homes reserved from 2 March 2026

Welsh Code V2 Mar 26

For homes reserved from 2 March 2026

Code V1 Oct 23

For homes reserved before 2 March 2026

Large text Code V1 Oct 23

For homes reserved before 2 March 2026

Welsh Code V1 Oct 23

For homes reserved before 2 March 2026