The New Homes Quality Board (NHQB) is an independent not-for-profit body which was established for the purposes of developing a new framework to oversee reforms in the build quality of new homes and the customer service provided by developers.
The framework will be introduced during 2022 and will deliver a step change in developer behaviour, a consistently high standard of new home quality and service, and strengthened redress for the purchasers of new-build homes where these high standards are not achieved. The NHQB was formally constituted as a legal entity in January 2021 and the board members appointed with representatives from across the sector including consumer bodies, developers, providers of new home warranties, the lending industry, Homes England and independent members to tackle these issues.
Since then significant progress has been made to put in place a New Homes Ombudsman Service and develop a new industry code of practice – the New Homes Quality Code.
The NHQB has an essential role to play at the centre of the new framework. It will;
- Appoint and oversee the performance of the independent New Homes Ombudsman Service.
- Provide support and information to consumers and industry.
- Hold the register of developers of new build homes.
- Collect an annual registration fee from developers to fund the new arrangements.
- Discipline and sanction poorly performing developers.
- Report and publish details on industry performance.