About us
The New Homes Quality Board (NHQB) is an independent not-for-profit organisation, established to develop and implement a framework that oversees the quality of new homes and customer service provided by developers in the UK.
Our framework aims to ensure consistently high standards of new home quality and service, improve developer behaviour, and provide compensation for buyers if these standards are not met.
Our board comprises of representatives from consumer bodies, developers, providers of new home warranties, the lending industry, Homes England, and other independent entities.
We are also responsible for:
- Overseeing the independent New Homes Ombudsman Service.
- Providing support and information to consumers and the industry.
- Holding the register of developers of new build homes.
- Collecting an annual registration fee from developers to fund the new arrangements.
- Disciplining and sanctioning poorly performing developers.
- Reporting and publishing details on industry performance.
Shared Ownership Code
NHQB was appointed by the Shared Ownership Council to take on full responsibility for the Shared Ownership Code, including its operations, governance and financial stability on 7 October 2025.
If you are a registered provider of Shared Ownership homes, you can register your interest in adopting the Code via the contact us page on the Shared Ownership website here.
The decision to select NHQB as the Code Operator was made in recognition of the strong alignment in values and aims, and confidence in NHQB's ability to ensure the Code delivers on its purpose of standardising best practice and consumer protection for shared owners. Both organisations have worked closely in partnership since NHQB was selected, working collaboratively to ensure a seamless transition.
While similar operations used for NHQB’s New Homes Quality Code will be applied to the Shared Ownership Code, both Codes will remain separate, with different criteria, registrations and fees.
To operate the Code, NHQB has established a new subsidiary organisation which will have its own Board with a range of experienced non-executive directors. Ann Santry, who has chaired the Shared Ownership Council, will temporarily serve as Chair and sit on the subsidiary Board for three months. Bernie Conroy, the industry consultant who co-led the Code’s pilot and engaged with providers, will also support for three months. New employees with sector experience being recruited by NHQB to bolster its team with additional skills to operate the Code. These measures will all provide stability and consistency, ensuring NHQB is fully equipped to operate the Code.
NHQB is creating a range of advisory panels for future review of the Code – the panels will gather input from different stakeholder groups, including public sector representatives, consumers, housing providers, and the wider housing sector.
To find out more about the Shared Ownership Code, click here.
