Note: The NHQB cannot yet advise or act on any consumer complaints or issues. Consumers with problems with their new homes should;
- Contact their builder who has a responsibility to deal with all issues in the first two years of occupation (note, if a builder does not deal with a complaint to the satisfaction of a consumer they should contact their warranty provider if they offer a dispute resolution service e.g. NHBC.)
- Contact their warranty provider about issues with a new home in years 3-10
- Contact the consumer code with complaints about their builders’ performance
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