How we support you?

The New Homes Quality Board (NHQB) is an independent, not-for-profit organisation which was set up to oversee reforms in the quality of new homes and the customer service provided by developers.

We provide enhanced protection to buyers of new homes in the form of a code of practice which introduces a broad range of additional requirements for developers, to ensure that every aspect of a new home purchase is covered, from when a customer initially walks into a sales office, through to two years after the occupation of the home. 

If you reserve a new home from a Registered Developer, after their date of activation, then you are protected by the new arrangements.

The protections also include access to the independent New Homes Ombudsman Service (NHOS) if you are not satisfied with the quality of your new homes or the performance of your developer.