How to make a complaint?
In the first instance, if you are unhappy with the quality of your new home or the service provided then you should contact your developer. Details of how to do this can usually be found on their website or in any information provided to you when you moved in.
If you remain dissatisfied with how your complaint has been dealt with, you can check whether you are protected by the New Homes Quality Code:
- If your developer is on the Register of Developers and you reserved your home after their registration date, then you are covered by the New Homes Quality Code and can ask the New Homes Ombudsman to investigate your complaint. The easiest way to contact them is via their website at www.nhos.org.uk or by calling 0330 808 4286.
- If your developer is not registered, or you reserved your home before their registration date, then you aren’t covered by the New Homes Quality Code but may still be protected by an alternative scheme. Your developer can confirm the contact details for the scheme you are protected by.