Customer Complaint Case Studies

The customer complained to the New Homes Ombudsman Service (NHOS) that the developer lied to them about the progress of the build and moved them into unsuitable temporary accommodation.

The customer complained to the New Homes Ombudsman Service (NHOS) about the appearance of the property on completion, particularly the large size of the mortar joints around the exterior.

Customer complained after learning that the developer had lowered prices on identical neighbouring homes without letting them know, believing this impacted the value of their home.

Customer complained that the developer provided inaccurate information about affordable housing near their chosen home, believing this impacted the value of their home.

The customer complained that the developer gave misleading details about the property’s nearby parking and greenspaces.

The customer complained that the boiler had not been positioned correctly in their kitchen and that they had been misled about the mortgage incentive payment.

Customer complained about the quality of the kitchen cabinet doors and the way in which the kitchen handles had been fitted.

Customer complained about the information provided by the developer on covenants and their unfulfilled support promises.

The customer complained that the developer had not treated them fairly because they had failed to take account of the circumstances of their mortgage offer during the reservation process.