Terms of use

Please read these terms and conditions carefully before using this Website.

What’s in these terms?
1. These terms tell you the rules for using our website: https://www.nhqb.org.uk (our Website).
Who we are and how to contact us
1. We are the New Homes Quality Board Limited (“NHQB”, “we”, “us” or “our”), a private limited company by guarantee registered in England and Wales under company number 13116068 and have our registered office at 86-90 Paul Street, London, EC2A 4NE.
2. To contact us, please email [email protected].
By using our Website you accept these terms
1. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.
2. We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you. These terms of use refer to the following additional terms, which also apply to your use of our Website:
1. Privacy Policy: which sets out how we may use personal data collected about you; and
2. Cookie Policy: which sets out information about the cookies on our Website.
We may make changes to these terms and our Website
1. We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in January 2022. We may also update and change our Website from time to time to reflect changes to our suppliers, our users’ needs and our business priorities without notice to you.
We may suspend or withdraw our Website
1. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
2. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
1. We may transfer our rights and obligations under these terms to another organisation.
How you may use material on our Website
1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website. You may also download resources and documents from the Website’s ‘documents to download’ section subject to any restrictions contained in these Terms of Use. Such content must not be shared with third parties and/or non-NHQB registered organisations without our prior written consent.
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
5. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
6. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
7. You may only access password-protected pages on our Website if you are entitled to do so by virtue of being an employee of NHQB, or an officer or employee of an NHQB registered developer unless you have expressly been granted access to this information by us.
Do not rely on information on this Website
1. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
We are not responsible for websites we link to
1. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
2. We have no control over the contents of those websites or resources.
User-generated content is not approved by us
1. This Website may include information and materials uploaded by other users of the Website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.
How to complain about content uploaded by other users
1. To the extent that content is able to be uploaded to our Website, if you wish to complain about content uploaded by other users, please contact us at [email protected].
Our responsibility for loss or damage suffered by you
1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
2. We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
3. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  1. use of, or inability to use, our Website; or
  2. use of or reliance on any content displayed on our Website.
4. In particular, we will not be liable for:
  1. loss of profits, sales, business, or revenue;
  2. business interruption;
  3. loss of anticipated savings;
  4. loss of business opportunity, goodwill or reputation; or
  5. any indirect or consequential loss or damage.
How we may use your personal information
1. We will only use your personal information as set out in our privacy policy.
We are not responsible for viruses and you must not introduce them
1. We do not guarantee that our Website will be secure or free from bugs or viruses.
2. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
3. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Rules about linking to our Website
1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
3. You must not establish a link to our Website in any website that is not owned by you.
4. Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.
5. We reserve the right to withdraw linking permission without notice.
6. The website in which you are linking must comply in all respects with the content standards set out in these terms.
7. If you wish to link to or make any use of content on our Website other than that set out above, please contact [email protected].
Which country’s laws apply to any disputes?
1. Please note that these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trade marks are registered
1. and NHQB are UK registered trade marks of New Homes Quality Board Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under paragraph ‎9.