Contact us
If you are a developer with a question that isn’t covered by our FAQs, our team is here to help. Please contact us directly using the relevant email below.
General enquiries:
Media:
Alternatively, contact us via the form below. Our team will respond within two working days.
If you are a homebuyer and your query relates to a problem with your new home or your developer, you should first contact the developer directly to raise a complaint.
Your developer is responsible for dealing with issues with your new home from the point of reservation and for two years after legal completion.
If your complaint is not resolved
If you are not satisfied after completing the developer’s complaints process, you may be able to refer your complaint to the New Homes Ombudsman Service.
To be eligible:
- the developer must be listed as active on the NHQB Register of Developers; and
- you must have reserved your new home on or after the developer’s registration date.
If your developer is not registered with the NHQB, or you reserved your home before their registration date, your home should be protected by a different consumer code. Your developer can confirm which code applies and provide contact details.
Contact the New Homes Ombudsman Service:
- Website: https://www.nhos.org.uk
- Telephone: 0330 808 4286
If you have owned your new build home for more than two years
If it has been more than two years since you took ownership of your new home, but less than 10 years, you should contact your warranty provider about any issues with the home. Your warranty provider can explain what is covered and how to make a claim.
Complaints about our service
If you would like to make a complaint about our service, please click here.