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Note: The NHQB cannot yet advise or act on any consumer complaints or issues. Consumers with problems with their new homes should;

  • Contact their builder who has a responsibility to deal with all issues in the first two years of occupation (note, if a builder does not deal with a complaint to the satisfaction of a consumer they should contact their warranty provider if they offer a dispute resolution service e.g. NHBC.)
  • Contact their warranty provider about issues with a new home in years 3-10
  • Contact the consumer code with complaints about their builders’ performance

If you would like to get in touch about our work please fill in the form below or email info@nhqb.co.uk.

For media enquiries please contact media@nhqb.co.uk 

 

*Note: The NHQB cannot yet advise or act on any consumer complaints or issues. Consumers with problems with their new homes should;

  • Contact their builder who has a responsibility to deal with all issues in the first two years of occupation (note, if a builder does not deal with a complaint to the satisfaction of a consumer they should contact their warranty provider if they offer a dispute resolution service e.g. NHBC.)
  • Contact their warranty provider about issues with a new home in years 3-10
  • Contact the consumer code with complaints about their builders’ performance