For Homebuyers

Welcome to the customer section of the New Homes Quality Board (NHQB).

This page has been developed to provide you with additional information about the New Homes Ombudsman Service (NHOS) and the New Homes Quality Code, which applies to privately purchased new homes.

If your home was purchased through shared ownership, please visit the Shared Ownership Code website here for more information, where you can also contact the Shared Ownership team here.

For any questions, visit our Frequently Asked Questions page or use the Contact us page to get in touch.

How we support you?

What to expect from your new home?

Who is protected by the Code?

Is my Developer covered by the code?

What does it cost?

How are complaints dealt with?

In the first instance, if you are unhappy with the quality of your new home or the service provided then you should contact your developer. Details of how to do this can usually be found on their website or in any information provided to you when you moved in.