10 Jul 2025

Missing Terms and Conditions, Snags and Flooding

The customer reported issues with the part-exchange process, claiming the developer delayed marketing their old home and failed to provide the scheme’s terms. After moving in, they found the property poorly built and commissioned a snagging report, repeatedly contacting the developer to address defects. The garden also flooded due to poor drainage from nearby land and a shared driveway. Some repairs were made, but the problem persists.