The customer complained to the New Homes Ombudsman Service (NHOS) about the appearance of the property on completion, particularly the large size of the mortar joints around the exterior.
The customer complained to the New Homes Ombudsman Service (NHOS) after learning that the developer lowered prices for neighbouring plots, without letting them know, before they exchanged contracts with the developer.
A clear and resounding message from attendees at the Parliamentary Roundtable ‘Building Consumer Confidence in New Homes’ was echoed across the room in favour of the New Homes Quality Code (NHQC) and the New Homes Ombudsman Service (NHOS) becoming statutory. This is to make sure consumers are provided with consistent levels of protection and to raise the quality of new homes throughout the UK.
The New Homes Quality Board (NHQB) welcomes the recommendations for a single mandatory consumer code for all housebuilders operating in Great Britain and for the New Homes Ombudsman Service (NHOS) to be activated, as part of the Competition and Markets Authority’s (CMA) Housebuilding Market Study final report, published on 26 February 2024.
The customer complained that the developer gave misleading details about the property’s nearby parking and greenspaces. These issues emerged after the 14-day cooling-off period ended; preventing a full refund for the reservation deposit and extras
The Housing Ombudsman Service has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.
Following another successful year, the New Homes Quality Board has announced changes to its leadership team. Chief Operating Officer, Emma Toms will take on the role as Interim CEO following the departure of Leon Livermore who has decided to leave at the end of the year to pursue other opportunities.
The New Homes Quality Board (NHQB) has officially launched the New Homes Quality Code in Northern Ireland at a Forum for a Better Housing Market NI event, held at Parliament Buildings, Stormont, Belfast.
The customer complained that the boiler had not been positioned correctly in their kitchen and that they had been misled about the mortgage incentive payment.
The customer complained about the information provided by the developer on covenants and their unfulfilled support promises. They were also frustrated with the slow communication and dissatisfied with the handling of their complaint.
As part of our commitment to reviewing the New Homes Quality Code, we have appointed a Chair of the Code Council who will ensure that the Code is fit for purpose and is updated to meet evolving requirements.
The customer complained that the developer had not treated them fairly because they had failed to take account of the circumstances of their mortgage offer during the reservation process.