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Consumer ombudsman to protect buyers of new build homes moves a step closer

New CEO and Chair appointed to oversee next stage of development

We are at a pivotal and exciting point in our journey to put in place a new framework to oversee build quality and customer service for new build homes. Today we are very pleased to be able to share with you a final version of our New Homes Quality Code which is the culmination of some five years work.

The New Homes Quality Board has today published its New Homes Quality Code – the new code of practice for the house building industry that aims to drive up the quality of new build homes and strengthen protections for customers. The publication follows years of work...

The New Homes Quality Board has announced that The Dispute Service has been selected to be the New Homes Ombudsman.

Code will drive up quality and service for new build buyers

Board will appoint a new homes ombudsman and deliver a ‘step change’ for the buyers of new homes.

Move is a first step towards the creation of a New Homes Ombudsman scheme