The New Homes Quality Board (NHQB) has officially launched the New Homes Quality Code in Northern Ireland at a Forum for a Better Housing Market NI event, held at Parliament Buildings, Stormont, Belfast.
The customer complained that the boiler had not been positioned correctly in their kitchen and that they had been misled about the mortgage incentive payment.
The customer complained about the information provided by the developer on covenants and their unfulfilled support promises. They were also frustrated with the slow communication and dissatisfied with the handling of their complaint.
As part of our commitment to reviewing the New Homes Quality Code, we have appointed a Chair of the Code Council who will ensure that the Code is fit for purpose and is updated to meet evolving requirements.
The customer complained that the developer had not treated them fairly because they had failed to take account of the circumstances of their mortgage offer during the reservation process.
On 02 March, we attended the Home Builders Federation’s (HBF) annual Future Talent Conference and hosted an interactive workshop, dedicated to finding new ways the NHQB could support improvements in the housebuilding sector.
The New Homes Quality Board brought Scottish developers, decision makers, consumers and stakeholders together in Edinburgh for the launch of the new Code and Ombudsman service in Scotland. The event in Holyrood heard how buyers of new build homes can look forward to a better deal following the launch of these enhanced consumer protections.
Welsh Senedd Housing Minister Julie James warmly welcomed the launch of the New Homes Quality Code and Ombudsman at a launch event in Cardiff Bay last night. Addressing developers operating in Wales and other decision makers in the Welsh capital, the Minister spoke of the importance of giving consumers a better deal and praised the work of the New Homes Quality Board and partners across the sector in bringing positive change to the homebuying experience.
